GCFA is presently seeking candidates for an addition to the Information Technology Services team in the position of Sr. Helpdesk Specialist. Responsible second level support for all standard software and hardware. Provides effective diagnostic evaluation of end-user customer needs and in all cases uses good judgment and timeliness in responding to and resolving each request or incident to the customers satisfaction. The position requires accurate documentation, tracking, and monitoring of the problem to ensure a timely resolution. May also be called upon to deliver technical training and support needs for customers with telephone help desk activities, as well as go onsite as needed or requested to provide training or support assistance to clients. Learn more and apply online.